FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you offer?

At Happy Little Paw, we offer a wide range of high-quality products for dogs and cats, including cozy beds, stylish collars and leashes, healthy treats, engaging toys, grooming supplies, and much more.

2. How can I place an order?

You can place an order directly through our website. Simply browse our products, add your desired items to the cart, and proceed to checkout. If you need any assistance, feel free to contact us.

3. What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard), PayPal, and other secure payment options.

4. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days and delivered within 7-15 business days. We offer tracking information so you can monitor your order’s progress. Shipping and Handling

5. Do you offer international shipping?

Currently, we offer shipping within Canada and the United States. We are working on expanding our shipping options to include more international locations in the future.

6. What is your return and refund policy?

We accept returns within 30 days of receiving your order, provided the items are unused and in their original packaging. Please visit our Refund policy page for detailed information and instructions on how to process a return.

7. How can I contact customer service?

You can reach our customer service team by filling out the contact form on our Contact Us page, and we’ll get back to you as soon as possible.

8. Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and special offers. You can also check our website’s homepage for current promotions.

9. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order through our shipping partner’s website.

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at Contact Us. We will do our best to accommodate your request before the order is processed and shipped.

11. Are your products safe for pets?

Yes, we carefully select and test all our products to ensure they are safe and of high quality. We prioritize the health and well-being of your pets in every product we offer.